JOB TITLE: Client Services Administrator

BRANCH NAME: Ottawa 10

BRANCH LOCATION: Ottawa, Ontario

POSTING DATE: July 22, 2026

APPLICATION DEADLINE: August 22, 2026

HOURS PER WEEK: 40

CONTACT: Steven Hughes

JOB DESCRIPTION

We're looking for someone who genuinely enjoys helping people, thrives on organization, and takes pride in making complicated things feel effortless. You'll become the person who keeps our client experience running smoothly while supporting our advisors behind the scenes.

EXPERIENCE AND QUALIFICATIONS

• 2+ years of experience in administration, executive support, client service, or financial services.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Undergraduate degree is an asset, alternatively the right combination of education and experience will be considered.

DUTIES AND RESPONSIBILITIES

• Welcome clients in person, by phone, email, and virtual meetings.
• Coordinate advisor calendars and client appointments.
• Prepare meeting materials and ensure advisors are fully prepared.
• Open accounts and process investment and insurance paperwork accurately.
• Follow up on outstanding documentation and client requests.
• Maintain accurate client records in Salesforce CRM.
• Coordinate with custodians, insurance companies, and professional partners.
• Manage client communications throughout the year.
• Help improve workflows and identify opportunities to improve processes.
• Support special projects that enhance the client experience.

ADDITIONAL NOTES

What Success Looks Like

• Notice the small details others miss.
• Love checklists and organized systems.
• Take ownership instead of waiting to be asked.
• Communicate warmly and professionally.
• Manage multiple priorities without becoming overwhelmed.
• Enjoy improving processes and finding more efficient ways of working.
• Make clients feel genuinely cared for.

What It's Like to Work Here

• Competitive salary plus performance bonus.
• Comprehensive benefits.
• Generous vacation and personal time.
• Ongoing education and professional development.
• A collaborative, supportive team environment.
• Opportunities to grow as our firm grows

Please apply with your current resume and a cover letter to:

Name: steven.hughes@assante.com, Jschofield@assante.com, and aelshaboury@assante.com

We thank all applicants but only those selected for an interview will be contacted.