How to file a complaint with Assante

Clients wishing to complain to Assante Wealth Management may make their complaint to our head office by contacting our designated complaints officer, the Manager, Complaints and Regulatory Inquiries, any branch manager or an Assante representative. All complaints are forwarded to qualified compliance or supervisory personnel to be handled. We encourage clients to make their complaint in writing or by email where possible.

Clients may file a complaint using the follow methods: 

  • Email (preferred): complaints@assante.com
  • Mailing Address: Assante Wealth Management, 15 York Street, 7th Floor, Toronto, ON M5J 0A3, Attn: Designated Complaints Officer

Complaint Handling Process

Assante has an obligation to review all client complaints. Upon receipt of a complaint, our firm first determines the nature of the complaint. Once determined, we review the details with those persons party to the event/transaction that gave rise to the complaint. Where necessary, our review may include additional contact with the individual(s) who initiated the complaint. Upon completion of our review, we provide a summary of the complaint, results of our investigation, an explanation of our final decision and an outline of other options for seeking compensation available to the client, if the client is not satisfied with the firm's response.

Assante provides a written summary of our complaint-handling procedures to new clients at account opening. For further information, consult the following Relationship Disclosure Information booklet, as applicable:

Alternatively, you may request a copy from your advisor.

For insurance related complaints, please refer to: